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DANA deposit and withdrawal

DANA is one of our fastest payment rails. To deposit, link your DANA wallet to tanhoki during checkout—you'll confirm the amount in the DANA app and funds appear in your tanhoki account within subject to verification. Withdrawal works the same way: request a payout from your account, select DANA as the destination, and the money returns to your DANA wallet in subject to verification. Minimum deposit is our welcome offer; maximum per transaction is typically our welcome offer, though this may vary. We recommend DANA for frequent players because it's fee-free and instant. If a DANA deposit fails, check your account balance and internet connection, then try again. Failed transactions automatically reverse within one business day.

OVO and GoPay usage

OVO and GoPay work similarly to DANA—both are mobile wallet apps popular across Indonesia. To use OVO, open your OVO app, navigate to tanhoki in the merchant list, or scan the QR code tanhoki provides. Confirm your deposit amount, and funds post immediately. GoPay follows the same flow: link your GoPay wallet during checkout, approve in the GoPay app, and funds arrive within subject to verification. Withdrawal reverses the process—your money returns to your GoPay or OVO wallet. Both services require a confirmed phone number and are available to all registered users. Deposits are typically fee-free. If you're new to OVO or GoPay, you can sign up in minutes through their respective apps, then link to tanhoki. KYC verification applies once your withdrawal amount exceeds a threshold; we'll prompt you when needed.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer a deposit method for users who prefer traditional banking. During checkout, select your bank—BCA, Mandiri, BRI, or BNI. We generate a unique 16-digit VA code specific to your tanhoki account. Transfer the exact amount from your bank account to this VA code using your bank's mobile app or ATM. The deposit confirms in your tanhoki account within subject to verification, sometimes faster. Withdrawal to bank VA is equally straightforward: request a payout, confirm your account number, and funds arrive within 2 hours during business hours. Bank transfers incur no fee from tanhoki, though your bank may charge a small inter-bank transfer fee. This method is ideal if you're uncomfortable with e-wallets or prefer using your existing bank account.

Fees, limits and verification

Deposits and withdrawals on tanhoki are free—we don't charge processing fees. Your payment provider (bank or e-wallet) may charge small service fees; check their terms. Minimum deposit is our welcome offer across all methods. Maximum deposit per transaction varies by method: DANA and OVO cap at our welcome offer; bank transfers depend on your daily limit with your bank. Daily account preferences are typically our welcome offer or higher. Withdrawal limits begin at any amount but may be restricted until KYC is verified. Verification is required for withdrawals above our welcome offer or for all withdrawals after 30 days of account creation. KYC takes subject to verification: upload your ID and a selfie, and we confirm within minutes. Once verified, you can withdraw without additional restrictions (subject to your payment method's limits).

Resolving a stalled transaction

If a deposit doesn't appear after subject to verification, first check your payment app—sometimes the transaction succeeds but displays a pending status. Log into tanhoki and check your transaction history; the deposit may already be credited. If it's not listed, the payment likely failed at your provider's end, and your money will reverse automatically within one business day. To speed things up, contact our support team with your transaction ID (from your bank or e-wallet statement) and the amount. We'll investigate on our end and confirm the status. For withdrawals, if your request shows "under review" longer than expected, email support with your account email and payout ID. Processing can take up to 2 hours during peak times. We always send a confirmation email once the withdrawal leaves our system. If your account is locked during a withdrawal, contact support immediately—this usually indicates additional KYC or fraud checks, which we resolve within 24 hours.