tanhoki FAQ
Users joining tanhoki typically ask about account setup, deposit and withdrawal mechanics, game categories, loyalty rewards, and how our platform protects their data. This page collects the questions we hear most often and pairs each with a practical answer grounded in our platform's actual workflows.
We have structured this FAQ to help you find answers quickly—whether you are registering for the first time, funding your account via DANA or e-wallet, learning about our football and live-dealer offerings, or understanding how our tier system works. If your question does not appear below or requires account-specific guidance, our support team is available via live chat during your session.
For detailed legal and compliance information, please review our Terms of Use and Privacy PolicyWe at tanhoki operate only where local law permits gaming and sportsbook services; users are responsible for confirming that access and use comply with their jurisdiction's regulations.
- Account and registrationhow to start, KYC verification, password recovery, and account security on tanhoki.
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual accounts (online payment, e-wallet, mobile banking, local payment).
- Games and marketsfootball betting coverage (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables, slots, and esports.
- Loyalty and supporttier progression, referral and cashback mechanics, and how to reach our support team.
When you open an account with tanhoki, we collect your username, email address, mobile phone number, and a secure password. We also ask you to confirm acceptance of our Terms of Use and Privacy Policy. After account creation, you may deposit funds immediately; however, to withdraw, you must complete KYC (Know Your Customer) verification by providing identity documentation. This verification step is a standard anti-fraud measure. Once verified, your account unlocks full withdrawal access. All information you provide is encrypted and stored securely.
We at tanhoki follow industry-standard practices to protect your personal and financial data. Your account information, transaction history, and identity documents are stored on secure servers with encryption. We do not sell or share your data with third parties except where required by law or to process your transactions (e.g., payment processors for DANA, e-wallet, mobile banking, local payment, online payment, or bank virtual accounts). For full details, read our Privacy PolicyIf you have concerns about your data security, contact support.
Payments and transactions
tanhoki accepts deposits via multiple payment rails: e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking (instant e-wallet transfers), as well as bank virtual accounts for local payment, online payment, e-wallet, and mobile banking. Each payment method operates under its own minimum and maximum limits; these are displayed in the deposit form when you select your preferred method. Deposit confirmations appear in your account balance within moments of successful payment. If your transaction appears incomplete, check your payment method's history or contact support. Deposits made during major holidays such as Idul Fitri or Idul Adha may experience slight processing delays due to bank system maintenance.
If a deposit or withdrawal does not complete, first check your payment method's transaction history to confirm whether the funds were deducted. If the payment shows as failed in your bank or e-wallet app (local payment, online payment, e-wallet, mobile banking), the funds remain in your account and you may retry. If the payment was successful on your side but tanhoki did not receive it, contact our support team immediately with your transaction reference number. We will investigate and credit your account accordingly. For withdrawal requests, ensure your bank virtual account (local payment, online payment, e-wallet, or mobile banking) details are correct before submission. Withdrawals are subject to verification windows.
Games and markets
We at tanhoki cover football across Liga 1 (Indonesian domestic league), Piala AFF (Southeast Asian championship), Piala Indonesia (domestic cup), Champions League, and Premier League. Markets include pre-match and live betting on outcomes, goals, corners, and player-specific events. Beyond football, tanhoki offers esports betting on Mobile Legends, Free Fire, and PUBG Mobile tournaments. We also provide live-dealer tables—blackjack, roulette, baccarat, Dragon Tiger—and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). All markets are updated in real time during active events.
Loyalty and support
Our tier system rewards repeat activity on tanhoki. As you deposit and participate in betting or casino play, you earn loyalty points. These points accumulate toward tier milestones—each tier unlock grants access to weekly cashback offers, referral bonuses, and exclusive promotions. Higher tiers receive larger cashback percentages and faster tier progression. Tier status resets on a regular schedule; check your account dashboard to see your current tier and the points needed for the next milestone. Cashback is credited to your account as bonus funds subject to our bonus terms and conditions.
We at tanhoki provide support via live chat during your session on the platform. Click the support icon to open a chat window; our team responds to deposit, withdrawal, account, and game rule questions. For urgent issues, use live chat. For non-urgent inquiries or account verification steps, you may also send details via the support form on our site. Common questions are often answered in this FAQ or in our Terms of UseResponse times vary by volume; during peak periods such as Liga 1 match days or Piala AFF tournaments, you may experience a local paymentef wait.