tanhoki Terms of Use

By accessing tanhoki, you agree to these terms of use and acknowledge that our services are available only where local law permits. We operate a gaming and sports entertainment platform with clear rules governing account creation, deposits, withdrawals, bonuses, and dispute resolution. These terms apply to all members regardless of region—whether you access tanhoki from Jakarta, Surabaya, Bandung, Medan, or Semarang.

Our terms at tanhoki are designed to protect both our members and our platform. We require identity verification before withdrawals, we enforce fair-play standards on all games, and we prohibit multi-accounting, collusion, and fraud. In return, we commit to transparent bonus terms, secure fund handling, and responsive dispute resolution. This page sets out your rights and obligations when you use tanhoki.

Read these terms carefully before creating an account. If you do not agree with any provision, do not use our platform. If you have questions about specific terms, contact our support team via live chat or email.

Account Creation and Eligibility on tanhoki

When you join tanhoki, you confirm that you are of legal age for gaming in your jurisdiction and that your access complies with local law. We do not offer our services in regions where online gaming is prohibited. You are responsible for verifying that your use of tanhoki is lawful where you are located.

During account creation on tanhoki, you provide your name, email, phone number, and date of birth. This information must be accurate and current. You are solely responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access, notify our support team immediately. We are not liable for losses resulting from credential compromise due to your negligence.

  • Account Ownership: Your tanhoki account is personal and non-transferable. You may not sell, assign, or share account access with others.
  • One Account Per Member: Multi-accounting is prohibited. Operating multiple tanhoki accounts triggers suspension and forfeiture of funds.
  • Age Requirement: You confirm you are of legal age for gaming in your jurisdiction and provide accurate identification during KYC verification.
Note: tanhoki reserves the right to suspend or terminate accounts that violate these terms, including those created under false identity or used for prohibited conduct.

Deposits, Withdrawals, and Payment Terms on tanhoki

tanhoki accepts deposits via eight methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. All deposits are final once confirmed by the payment processor. We do not issue refunds for deposits made in error—contact our support team immediately if you believe a duplicate charge occurred, and we will investigate.

Withdrawals on tanhoki are available only to verified members. Before your first withdrawal, you must complete KYC verification by submitting a government ID, proof of address, and banking details. Verification typically completes within 24 hours on business days. Withdrawals are processed back to the payment method you used for deposit. Processing times vary by payment method but typically complete within 1-2 business days.

We at tanhoki process all withdrawals securely and without hidden fees. Fees, if any, are disclosed at withdrawal time before you confirm.

tanhoki payment policy

We reserve the right to decline withdrawals if we suspect fraud, violation of these terms, or suspicious activity. If your withdrawal is declined, our support team will provide explanation and opportunity to resolve the issue. Under our terms, we may hold funds for verification periods if required by anti-money-laundering (AML) or fraud-prevention protocols.

Bonuses, Promotions, and Rollover Requirements on tanhoki

Our promotional offers at tanhoki—welcome bonus, weekly cashback, referral rewards, and tier-based benefits—are governed by terms displayed at the time of claim. We publish complete eligibility criteria, rollover requirements (play-through conditions), and expiry dates for all promotions. Bonuses are credited to your account as bonus funds, not cash, and must be played through before withdrawal.

Rollover requirements specify how many times you must wager bonus funds before converting them to withdrawable cash. For example, a bonus with a 5x rollover requirement means you must place bets totaling five times the bonus amount. Only net winnings from bonus funds count toward rollover—losses reduce the outstanding rollover balance proportionally.

  • 1
    Welcome BonusUpon sign-up

    New members receive bonus credit upon account creation and first deposit, subject to rollover. Terms are disclosed before claim.

  • 2
    Weekly CashbackRecurring

    Every Monday, we credit a percentage of your net loss from the prior week. Percentage increases with tier advancement.

  • 3
    Referral RewardsOn friend signup

    When a referral completes account creation and verification, both parties receive bonus credit. No referral limits on tanhoki.

Bonuses and promotional credits at tanhoki are subject to expiry. Unclaimed bonuses or bonus funds not played through within the specified window are forfeited. We reserve the right to modify or cancel promotions on tanhoki with prior notice. Active bonus holders are notified of changes.

Games, Fair Play, and Prohibited Conduct on tanhoki

Games on tanhoki use certified random-number generators (RNGs) for slots and digital games, and live dealers in certified studios for live-dealer tables. We do not manipulate outcomes or withhold winnings through unfair terms. All game rules, odds disclosures, and payout structures are transparent and published before play.

Prohibited conduct on tanhoki includes multi-accounting, collusion with other players, abuse of system vulnerabilities, bot usage, market manipulation, and fraud. Members engaging in prohibited conduct face account suspension, fund forfeiture, and potential legal action. Examples of prohibited conduct include:

  • Operating multiple tanhoki accounts or sharing credentials with others.
  • Collusion with other players to exploit bonuses or manipulate game outcomes.
  • Attempting to gain unauthorized access to tanhoki systems or using automated tools (bots) to place bets.
  • Submitting false identity documents during KYC verification.
  • Attempting to reverse or chargeback transactions after acceptance.

Dispute Resolution and Liability on tanhoki

If you believe an error occurred on tanhoki—such as a missed payout, incorrect game result, or processing failure—contact our support team with specific details: round ID, game name, amount, and date/time. We investigate disputes within 24-48 hours on business days. If we confirm an error, we correct the account balance and issue appropriate credits.

Our liability at tanhoki is limited to the amount of your account balance. We are not liable for indirect, consequential, or speculative losses. Your exclusive remedy for disputes is investigation and account correction through our support process. You waive the right to pursue legal action except where prohibited by law.

Note: Disputes must be submitted within 30 days of the incident. Claims submitted after 30 days are not reviewed.

Data Protection and Privacy on tanhoki

We at tanhoki protect your personal data under strict security protocols and encrypted storage. Your Privacy Policy details exactly how we collect, use, and protect personal information. We do not share member data with third parties except where required by law or with licensed payment partners for transaction processing.

By accepting these terms, you consent to tanhoki processing your personal information for account management, verification, fraud prevention, and customer support. You may request data access or deletion through our FAQ or support contact.

Jurisdiction and Service Availability

tanhoki services are available only in jurisdictions where local law permits online gaming and sports wagering. We do not offer services to residents of jurisdictions where such activities are prohibited. Members are responsible for verifying legal compliance in their location. By accessing tanhoki, you represent and warrant that your use complies with all applicable laws.

If we determine that you are accessing tanhoki from a prohibited jurisdiction, we reserve the right to suspend or terminate your account and return any account balance to your original deposit method.

Modification of Terms and Service Interruption

We reserve the right to modify these terms at any time by posting updated terms on tanhoki. Continued use of our platform after modifications constitutes acceptance of new terms. We will notify active members of material changes via email. Service interruptions due to maintenance, updates, or technical issues are not breaches of these terms, and we are not liable for temporary unavailability.

Entire Agreement and Governing Law

These terms, along with our Privacy Policy and Legal Noticeconstitute the entire agreement between you and tanhoki regarding your use of our platform. No other representations or agreements are binding. These terms are governed by the laws applicable in the jurisdictions where tanhoki operates.

By creating a tanhoki account, you accept all terms outlined here. If you have questions, review our FAQ or contact support. Thank you for choosing tanhoki as your gaming platform.

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