tanhokiPrivacy Policy

This page describes what we collect when you use tanhoki and how we keep that data protected. We collect personal information only to operate our platform, process your payments, verify your identity, and communicate with you about your account. We do not sell your data to third parties, and we enforce strict encryption and access controls on all stored information.

When you access tanhoki, you share your email, name, phone number, date of birth, and banking details during account registration and KYC verification. We also collect technical information—IP address, browser type, device type—to detect fraud and monitor platform security. Our privacy practices at tanhoki are transparent: we explain exactly what we collect, why we collect it, how long we retain it, and who can access it.

By creating a tanhoki account, you consent to our data collection and processing practices outlined here. If you have questions about your privacy rights or how we handle your data, contact our support team or review the sections below.

What Data We Collect on tanhoki

We at tanhoki collect different categories of information depending on how you use our platform. Account creation requires your email, username, password, full name, date of birth, and phone number. When you deposit or withdraw, we collect your payment method details—DANA account, e-wallet account, mobile banking account, local payment account, online payment account, e-wallet code, or bank account number from mobile banking, local payment, online payment, or e-wallet.

During KYC verification—which is mandatory before your first withdrawal on tanhoki—we collect a scanned government ID (passport, national ID, or driver's license), proof of address (utility bill or bank statement), and banking information. We also collect transaction history: every deposit, withdrawal, and bet placed on tanhoki is logged with timestamp, amount, and game or market type. Finally, we collect technical data: IP address, device type, operating system, browser type, and access logs. This technical data helps us prevent fraud and monitor platform security.

Personal Information: Email, name, phone number, date of birth, government ID.
Financial Information: Payment method details, bank account number, transaction history.
Technical Information: IP address, device type, browser type, access logs, device fingerprint.
Communication: Any messages you send via our support portal or email.

Note: We do not collect financial information through cookies or tracking scripts. All payment data is collected only during direct account interactions (deposit, withdrawal, KYC).

How We Use Your Data on tanhoki

We at tanhoki use the data we collect for six primary purposes. First, account management: we use your email, name, and phone number to operate your tanhoki account, process login requests, and send account notifications. Second, payment processing: we share payment method details and bank account information with our licensed payment processors—who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual accounts—to execute deposits and withdrawals.

Third, identity verification: we use your government ID and proof of address to confirm you are who you claim to be and to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Fourth, fraud prevention: we analyze your IP address, device type, and transaction patterns to detect suspicious activity and protect your account from unauthorized access. Fifth, customer support: we retain your support messages and account history so our team can help resolve issues and disputes. Sixth, legal compliance: we retain transaction records and verification documents for regulatory periods required by local law.

We at tanhoki use your data only for operational, legal, and security purposes—never for marketing or third-party sales.

tanhoki data-use policy

Third-Party Processors and Data Sharing on tanhoki

We at tanhoki share your data only with licensed partners essential to platform operation. Payment processors that handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet) receive your payment method details and banking information to process deposits and withdrawals. These processors are contractually bound to protect your data and use it only for transaction execution.

We do not share your personal information with marketing firms, data brokers, or any third party for commercial purposes. We may share transaction data with legal authorities or regulators if required by law. If tanhoki is acquired or merges with another company, your data may transfer to the new entity, and we will notify you of any material changes to this privacy policy.

Data Retention and Deletion on tanhoki

We at tanhoki retain different data for different periods based on legal and operational need. Account information (email, name, phone) is retained as long as your tanhoki account is active. Transaction records (deposits, withdrawals, bets) are retained for at least seven years to comply with financial recordkeeping regulations. KYC verification documents (government ID, proof of address) are retained for at least five years after account closure. Technical logs (IP address, device type, access history) are retained for six months.

If you request data deletion after account closure, we will remove personal information (email, phone, name) within 30 days, but transaction records and verification documents are retained as required by law. You cannot request deletion of data legally required for regulatory compliance.

Cookies and Tracking on tanhoki

Our tanhoki website uses cookies to remember your login session, store your language preference, and track which games you visit. These are session cookies (deleted when you close your browser) and persistent cookies (retained for one year). We do not use third-party tracking pixels or analytics cookies that profile your behavior across multiple sites.

Disabling cookies may prevent tanhoki from functioning correctly—for example, you may be logged out unexpectedly. We do not require you to accept non-essential cookies for basic platform access.

Your Rights and Data Access on tanhoki

You have the right to request access to all personal data we hold on your tanhoki account. Submit a request via our support portal or email, and we will provide a download of your account information within 30 days. You also have the right to correct inaccurate data—update your email, phone, or address directly in your tanhoki account settings, or contact support for government ID corrections.

You may request data deletion for non-regulatory information, though transaction records and KYC documents must be retained by law. To exercise any of these rights, contact our support team and provide verification of identity.

Data Security and Cross-Border Transfers on tanhoki

We at tanhoki encrypt all data in transit using TLS 1.2+ encryption and at rest using AES-256 encryption. Our servers may sit outside your jurisdiction—we operate infrastructure in multiple regions for redundancy and speed. By using tanhoki, you consent to any necessary cross-border data transfers. We apply the same security standards to all data regardless of storage location.

No security system is perfect. While we maintain strict protocols to protect your data, we cannot guarantee absolute protection against unauthorized access. If a data breach occurs, we will notify affected members within 72 hours and describe what data was compromised and what steps we are taking.

Note: You are responsible for keeping your tanhoki password confidential. We will never ask for your password via email or chat. If you suspect unauthorized access, change your password immediately and contact support.

Policy Updates and Contact on tanhoki

We at tanhoki may update this privacy policy at any time by posting revised terms on our site. Continued use of tanhoki after updates constitutes acceptance of new terms. We will notify you via email of material changes. If you have privacy questions or concerns, contact our support team through the live chat or email listed on our FAQ page. For data access requests or deletion requests, specify "Data Request" in your subject line so your inquiry reaches our data-protection team.

Our privacy practices are designed to protect your information while enabling us to operate a secure, fair platform. We are committed to transparency: if you have questions about how your tanhoki data is used, ask—we will explain.